/design-lead-routing — Design or audit lead routing

Design or audit lead routing with a comprehensive matrix and rules setup.

Wraps agents/lead-routing-rules-designer/AGENT.md. Produces a routing matrix (source × geo × product → owner), queue + assignment rule design, territory layer, SLA wiring, and conversion handoff rules.

Step 1 — Collect inputs

1. Mode?  design | audit
2. Target org alias (audit)?
3. Lead sources (design)?
4. Geographies (design)?
5. Products (optional)?
6. SLA per source (optional, minutes)?

Step 2 — Load the agent

Read agents/lead-routing-rules-designer/AGENT.md + mandatory reads.

Step 3 — Execute the plan

Dimensioned matrix → queue vs user → territory → SLA → conversion handoff → dedup ordering → (audit) rule inventory.

Step 4 — Deliver the output

Summary, routing matrix, queue + rule design, territory notes, SLA wiring, conversion rules, audit findings, Process Observations, citations.

Step 5 — Recommend follow-ups

  • /design-duplicate-rule (ordering: dedup BEFORE assignment)
  • /architect-perms for queue membership PSGs

What this command does NOT do

  • Does not activate assignment rules.
  • Does not create queues or public groups.
  • Does not build round-robin Flows.