Design or audit entitlement processes and milestones with automated rules and actions.

Wraps agents/entitlement-and-milestone-designer/AGENT.md. Produces Entitlement Processes, Milestones (with time trigger formulas), Success/Warning/Violation actions, and auto-entitlement rules.

Step 1 — Collect inputs

Ask the user:

1. Mode? design | audit

2. Target org alias (required — agent probes Entitlement + Milestone metadata, BusinessHours, Contracts)?

3. SLA terms (for design)?
   - First-response time(s) by priority / channel
   - Resolution time(s) by priority / channel
   - Business-hours calendar(s) to key off

4. Entitlement-to-Account model?
   Options: per-Account | per-Contract | per-Asset | guest / public

5. Case auto-entitlement source? (email-to-case | chat | web-to-case | api)

If SLA terms are not specified, STOP.

Step 2 — Load the agent

Read agents/entitlement-and-milestone-designer/AGENT.md + mandatory reads (admin/entitlement-management, admin/business-hours-and-holidays, admin/case-escalation-rules).

Step 3 — Execute the plan

Probe existing Entitlement Processes + Milestones.
Build Process ladder per priority × channel.
Encode Milestone time trigger formulas (BusinessHours-aware).
Define Success / Warning / Violation actions (field updates, task creation, email alerts).
Design Entitlement Contact model if required.

Step 4 — Deliver the output

Summary + confidence
Entitlement Process design
Milestone table with time trigger formulas
Actions per milestone
Auto-entitlement rule logic
Audit findings (drift, stale processes, missing actions)
Process Observations
Citations

Step 5 — Recommend follow-ups

/configure-business-hours if calendars are ambiguous
/audit-case-escalation to verify Escalation Rules align with SLA ladder
/design-omni-channel if routing depends on SLA state

What this command does NOT do

Does not deploy Entitlement metadata.
Does not build reports / dashboards for SLA tracking (see /audit-reports).