/configure-business-hours — Design or audit Business Hours + Holidays
Design and audit business hours and holidays for organizational calendars.
Wraps agents/business-hours-and-holidays-configurator/AGENT.md. Produces region/tier/channel map of calendars, recurring holidays, and the referenced-by inventory (which features key off each calendar).
Step 1 — Collect inputs
Ask the user:
1. Target org alias (required — agent probes BusinessHours + Holiday + dependent features)?
2. Regions in scope? (e.g. ["NA", "EMEA", "APAC"])
3. Coverage tiers? (e.g. ["24x7", "standard", "premium"])
4. Channels referencing these hours? (case, chat, entitlement, escalation, approval, email)
5. Recurring holidays to encode? (e.g. "US federal", "UK bank", "IN national")
If no regions are named, STOP and ask.
Step 2 — Load the agent
Read agents/business-hours-and-holidays-configurator/AGENT.md + mandatory reads (admin/business-hours-and-holidays, admin/escalation-rules, admin/entitlement-management).
Step 3 — Execute the plan
- Probe existing BusinessHours + Holiday.
- Build region × tier × channel matrix.
- Encode holiday set (recurring-rule aware).
- Inventory referenced-by features.
- Flag coverage gaps or orphaned calendars.
Step 4 — Deliver the output
- Summary + confidence
- Calendar matrix
- Holiday list with recurrence
- Referenced-by inventory
- Audit findings (gaps, orphans, timezone drift)
- Process Observations
- Citations
Step 5 — Recommend follow-ups
/audit-case-escalationto verify Escalation Rules reference correct calendars/design-omni-channelif presence / routing windows depend on these hours/entitlement-milestonesfor SLA math linkage
What this command does NOT do
- Does not deploy BusinessHours / Holiday metadata.
- Does not modify dependent features — surfaces them.